Hotel Policy
Womans hands holding a smart phone

HOTEL POLICIES:

 

Check-In 3:00 p.m. / Check Out 11 a.m.

Guests are required to show a photo ID and credit card at check-in

Time Zone: Pacific Standard Time 

Pet Policy: A Pet (dog) Cleaning Fee of $100 for a 1-7 night stay and an additional $100 every 7 days thereafter will be charged to your guest folio. 

Hotel Guest Destination Fee: A destination fee of 20.00 (plus tax) will be charged per night

Child Policy: Child 17 and under stay free with one paying adult/guardian

Cancellation Policy: Cancellations must be made by 4PM prior to the date of arrival in order to avoid a one-night cancellation fee, plus tax.

Deposit Policy: A credit card is required at time of booking to guarantee your reservation.

Payment Policy: Please be aware this hotel requires an EMV/Chip credit card upon arrival. Upon check-in, the hotel will obtain a credit card authorization for the full amount of Room & Tax plus a $100 hold for incidental. Please allow your bank/credit card company 5-7 business days after check out to return any unused balance from the incidental hold. If your room was pre-paid, then only the incidental hold will be required at check-in.

No Show Policy:  Guest that no show for their reservation prevent the Motel from selling the room. Therefore, reservations that no show will be charged one-night (plus tax) no show fee, if reservation is non-refundable guest will be charged entire reservation.

Package Receiving Policy:  We accept packages free of charge with existing reservation.

Estimated Taxes & Fees:  Guest room rates are subject to prevailing taxes and fees currently 14 % per room per night, and a Tourism Marketing District (TMD)fee currently $1.80 per room, per night. These taxes and fees are subject to change without notice.

No Smoking Policy: Santa Monica Motel is a 100% non-smoking property. A $250 cleaning fee will be billed to your account if smoking occurs in your room. This includes e-cigarettes and vape pens. Please see Front Desk for the designated smoking Area

Luggage Storage: Luggage storage is available through the Front Desk at no additional cost for current registered guests of the Motel.

Prepaid Bookings: Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the Motel by time of guest’s arrival.